Passengers travelling through Sekupang Ferry Terminal can now enjoy a more modern and comfortable customer service experience following the official opening of the new BatamFast passenger counter.
The counter was officially opened on 29 July 2026, with a grand opening ceremony held from 9:00 AM to 11:00 AM. It now operates daily from 5:00 AM to 6:00 PM.
The upgraded counter was introduced to make the passenger journey through Sekupang Ferry Terminal smoother, more convenient, and more welcoming.
A Modern New Look at Sekupang Ferry Terminal
Sekupang Ferry Terminal is one of Batam’s important ferry gateways, serving passengers travelling between Batam and nearby destinations.
The new BatamFast counter introduces a modern and refreshed look within the terminal. It was designed to give passengers a more comfortable environment when seeking assistance before their ferry journey.
For travellers, having a well-organised and easily accessible counter can make the pre-departure process more convenient, particularly during weekends, public holidays, and busy travel periods.
The new facility supports BatamFast’s goal of providing better service facilities. .
Designed Around Passenger Comfort
The opening of the new counter represents more than a visual upgrade. It reflects BatamFast’s continued focus on passenger comfort and service quality.
The improved environment is intended to make customer interactions more pleasant and efficient, giving travellers a convenient place to obtain assistance while passing through Sekupang Ferry Terminal.
Mr. Chua CL, the General Manager of BatamFast Ferry said during the opening ceremony:
“Today’s event marks another milestone in BatamFast Ferry’s journey of serving passengers for more than 40 years. We remain committed to delivering a travel experience that prioritizes passenger comfort.”
The statement highlights BatamFast’s long-term commitment to improving ferry travel and supporting passengers throughout their journey.
Celebrating More Than 40 Years of Ferry Service
BatamFast has served ferry passengers for more than 40 years and has become a recognised operator for travellers moving between Indonesia,Singapore, and Malaysia.
Over the years, the company has continued to develop its services, improve passenger touchpoints, and respond to changing traveller expectations.
The opening of the Sekupang counter is another example of how passenger facilities are evolving to provide a more convenient experience for families, tourists, business travellers, and first-time ferry passengers.
Ribbon-Cutting and Tumpeng Ceremonies
The official opening event featured both formal and traditional ceremonies.
A ribbon-cutting ceremony was attended by Mr. Paul Gannaway (CEO of Batamfast Ferry), Mr. Chua CL , and representatives from Sekupang Ferry Terminal.
The event also included a traditional tumpeng ceremony led by Mr. Paul. Tumpeng is commonly presented during important occasions in Indonesia and symbolises gratitude, celebration, and hopes for future success.
Together, the ceremonies marked the official opening of the new counter and the beginning of its daily operations.
Free Beverage Voucher for Google Maps Reviews
As part of the opening celebration, passengers who left a review for BatamFast Sekupang on Google Maps were eligible to receive a complimentary beverage voucher from partner merchant Coffee One.
The promotion encouraged passengers to share their experience while also helping future travellers learn more about the BatamFast counter and its services at Sekupang Ferry Terminal.
Passenger reviews can also provide useful feedback that supports continued service improvements.
Spin the Wheel and Attractive Prizes
Passengers who purchased ferry tickets on 29 July 2026 were also invited to participate in a special Spin the Wheel game.
Participants had the opportunity to win a selection of attractive prizes as part of the opening day celebration.
The activity added a fun and interactive element to the event while giving passengers an additional way to take part in the official opening.
Counter Operating Hours
The new BatamFast counter at Sekupang Ferry Terminal now operates according to the following schedule:
Monday to Sunday: 5:00 AM to 6:00 PM
The daily operating hours are designed to support passengers travelling across a wide range of ferry departure times.
Travellers should still check their ferry schedules in advance and arrive early enough to complete all required departure procedures.
International ferry passengers should also ensure they have a valid passport and any other travel documents required for their destination.
Travel Tips for Sekupang Ferry Passengers
Passengers travelling through Sekupang Ferry Terminal can make their journey more convenient by preparing in advance.
Before travelling, passengers are encouraged to:
- Confirm their ferry departure time
- Prepare their booking confirmation or ferry ticket
- Check passport validity and entry requirements
- Arrive at the terminal ahead of departure
- Allow additional time during weekends and holidays
- Check the latest travel information before leaving for the terminal
Passengers requiring assistance can visit the BatamFast counter during its operating hours.
A More Welcoming Start to the Journey
The passenger experience begins before boarding the ferry. Terminal facilities, customer support, clear information, and an organised pre-departure process all contribute to the quality of a journey.
With its modern design and passenger-focused environment, the new BatamFast counter provides travellers with a more welcoming start to their trip from Sekupang Ferry Terminal.
The new facility also reflects ongoing improvements in Batam’s ferry travel services and passenger infrastructure.
Visit the New BatamFast Counter
Passengers travelling through Sekupang Ferry Terminal can now visit the new BatamFast counter for travel assistance.
Location: Sekupang Ferry Terminal, Batam, Second Level
Operating hours: 5:00 AM to 6:00 PM daily
Travellers are encouraged to check their ferry schedules, prepare the necessary travel documents, and arrive at the terminal early before departure.
*Note. All timings indicated are in Indonesia time.
