As a travel marketplace, Tripcetera’s model is based on mutual trust with many partner hosts. Every travel related service is given 2 types of payment options that they can set uniquely, namely ‘Pay at Tripcetera’ and ‘Pay at Host’. On our experience, both options have benefits of its own. Feel free to choose which one works for you best.

Here are what it means for each payment mode:

  1. Pay at Tripcetera (PaT) Mode:
    This mode of payment requires the guests to pay the listed services in full amount (Tripcetera commission and cost with the Host’s rates). Currently, as of October 2018, the guest may settle with various channels of payment of either Paypal or credit card (more option on payment channel will be added in Tripcetera). The full amount of payment is then collected and transferred to each respected host on a cyclical basis. Be advised that in cases where the Host switches between PaH and PaT payment type, the net amount due to Host will be settled accordingly, based on the payment type indicated in the e-Voucher or Booking Receipt. Tripcetera is not responsible for any potential currency gains or losses or discrepancy arising from the actual settlement currency between Host and Guest.

    ‘Pay at Tripcetera’ mode is advised to be applied for listed services that require an upfront fee or set up expenses, such as Accommodation, Car Rental with a driver, diving package, F&B voucher. Hosts may also add their own policy clearly on each listing’s description, such as tipping fee, parking ticket, upgrades or other expenses that should be expected beyond the rates that they publish on Tripcetera. Be advised that you also need to redeem the guest’s voucher to confirm the guest’s usage and to comply with our payout terms. Further information regarding the method for redemption of the voucher, can be read here: https://blog.tripcetera.com/how-to-redeem-a-guests-voucher-in-tripcetera

We accept payments via secure third-party payment gateways (e.g UOB Telemoney, Paypal, Alipay, etc.). User / Guest agrees that any and all fees that may be charged by these third-party payment gateways shall be borne by the User / Guest.

 

2. Pay at Host (PaH) Mode:

For certain Service Listings, the Host can opt to receive directly the List Price, less any applicable Tripcetera fees and charges (“Net Amount”), directly from the Guest at the time of Voucher redemption or Check-in. In order to activate this mode of settlement, Host will need to select the “Pay at Host” option in the Payment Type section of the “Your Listing” tab, under Maintain/Edit Listing. This payment option is available for all service categories, including the e-Voucher, Transportation, and Accommodation Listings.

If the PaH payment type is selected, the Host agrees that the responsibility to collect from the Guest the Net Amount rests solely with the Host and that Tripcetera will not be responsible for any non-payment of the Net Amount from the Guest. Just like ‘Pay At Tripcetera’ mode, Hosts may also add their own policy on each listing’s description, such as tipping fee, parking ticket, upgrades or other expenses that should be expected beyond the rates that they publish on Tripcetera.

The Net Amount due from Guest to Host is presented in the Voucher or Booking Receipt in the Host’s preferred transaction currency available at Tripcetera. The equivalent amount converted to the Host’s local currency is system calculated and presented in the Voucher / Booking receipt. The Host and Guest can agree at the time of payment the final settlement currency for the Net Amount. For example – if the transaction currency is in USD and the Host’s local currency is IDR, then the Guest and Host can agree between themselves to settle the Net Amount is USD or IDR. Tripcetera is not responsible for any potential currency gains or losses arising from the actual settlement currency between Host and Guest.

The check-in validation or voucher redemption process will be the same before the Host payment is processed either via Paypal or Visa Direct. Tripcetera will perform a twice-weekly payment cycle for Host pay-outs. Host pay-outs will be included in the relevant cycles/cut-offs depending on the actual check-in validation or redemption dates. The TCT code/digits for redemption process can be found under the QR-codes. You can read more about the redemption process here: https://blog.tripcetera.com/how-to-redeem-a-guests-voucher-in-tripcetera

It is important to note that Tripcetera is not responsible for cancellation disputes or any other disagreements between Host and Guests. All Hosts are required to clearly post their cancellation policy in their Listings, and ensure it is presented in an easily understandable manner. In cases where a TCT Key was not relayed by the Host to Tripcetera and that there are no alternative ways that a Guest check-in can be verified, Tripcetera is not responsible for payment to the Host – unless the host can send the required verification codes, alternative documents that have been requested by Tripcetera, at its own discretion. Tripcetera also reserves the right to adjust the various Fees and Charges on Hosts’ booking transactions for the Listed Services, with prospective effect, without prior notice, and at our sole discretion.

Our team at Tripcetera is here to support your hosting success. Log in now and start listing your travel related services today.

Feel free to contact us and drop your inquiries to:
[email protected]


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